Last Updated: February 21, 2025
SEYA AI Privacy Policy Terms Introduction
SEYA AI (“we,” “our,” or “us”) is dedicated to protecting the privacy of its users. This Privacy Policy details the methods through which we collect, store, use, and disclose your personal information when you engage with our services. By accessing or using SEYA AI, you acknowledge that you have read, understood, and agree to this Privacy Policy and our Terms of Service.
To clarify important terms used throughout this Privacy Policy, we provide the following definitions:
Certain information is gathered automatically when you use our platform, including: When you visit our platform, certain information is automatically collected, such as your Internet Protocol (IP) address, browser and device characteristics, operating system, and time zone settings. This data helps connect your device to the Internet and may also include login details, email address, computer and connection information (such as browser plug-ins and versions), and purchase history, which we may aggregate with similar data from other users.
Additionally, we track website interactions, including the full Uniform Resource Locator (URL) clickstream to, through, and from our site—along with timestamps, cookie identifiers, pages viewed, searches performed, and customer service call details. We may also use cookies, Flash cookies, and similar technologies for fraud prevention and other purposes.
To enhance security and improve user experience, we may utilize software tools like JavaScript to analyze session data, such as page response times, download errors, visit durations, and interaction patterns (e.g., scrolling, clicks, and mouse movements). We may also collect technical details to identify devices for fraud prevention and diagnostics.
While this data does not reveal your specific identity (such as name or contact details), it is essential for platform security, functionality, internal analytics, and reporting.
We automatically gather certain details when you access, interact with, or browse our platform. While this data does not disclose your personal identity (such as your name or contact details), it may include device and usage information, including your IP address, browser type, device specifications, operating system, language settings, referring URLs, device name, geographic location, and usage patterns. This information is primarily collected to ensure the security and functionality of our platform, as well as for internal analysis and reporting purposes.
SEYA AI may handle your personal data for the purposes outlined in this Privacy Policy. Specifically, the personal information collected and utilized by SEYA AI includes your phone number, which we obtain when you reach out to us, as well as unique identifiers associated with your mobile device. These include the Identifier for Advertisers (IDFA), the Identifier for Vendors or Developers (IDVF), and your Internet Protocol (IP) address.
Contact information includes phone number and email address. Security and usage data encompass internet traffic details such as network activity, IP address, visit timestamps, device name, in-app purchase history, advertising identifier assigned to your mobile device (IDFA, if permission is granted), and vendor or developer identifier (IDVF). Customer transaction data consists of order details, while marketing data includes IDFA and IDVF.
We may obtain the aforementioned data directly from you through electronic or physical means, your mobile device, third-party applications, or external sources that provide access to our application, such as the Apple App Store, Google Play Store, and Amazon App Store (collectively referred to as "App Stores"). This data collection is conducted to comply with legal requirements, improve our services, manage your use of our platform, and ensure a smooth and user-friendly experience.
Additionally, we may collect log data generated while you use our services or applications, whether through our own products or third-party platforms. This may include details such as your device’s IP address, device name, operating system version, app configuration at the time of use, timestamps of service usage, and other relevant statistics.
Your information is used for various business purposes, including delivering our Services, administrative use of the information, and promoting our products and Services, as outlined below.
To fulfill our agreement with you and ensure seamless access to our Services, we may use your information in the following ways:
We process your information for various administrative purposes, including:
We may utilize personal information to customize and deliver relevant content and advertisements to you, in compliance with applicable laws. Our marketing efforts may include email campaigns, targeted advertising to specific audiences, and “interest-based” or “personalized” ads, which may involve tracking across multiple devices.
If you have any concerns about our marketing practices or wish to opt out of the use of your personal information for promotional purposes, you can reach out to us at SUPPORT@SEYAAI.COM.
We may also process your information for other purposes, either at your request or as allowed by applicable laws.
We share your information with third parties for various business reasons, including delivering our Services, safeguarding our interests or those of others, and in significant corporate events such as mergers, sales, or asset transfers, as detailed below.
The following are the types of third parties with whom we may share your information:
We may access, retain, and share any information linked to you with external parties if we sincerely believe it is necessary or appropriate to do so. This may include complying with legal requirements, such as responding to law enforcement or national security requests, court orders, or subpoenas. Additionally, we may disclose information to safeguard your rights, our rights, or the rights, property, and safety of others. This may also involve enforcing our policies or agreements, recovering outstanding payments, or supporting investigations and legal proceedings related to suspected or confirmed unlawful activities.
We may retain the personal information we collect, as outlined in this Privacy Notice, for as long as you continue using our Services or as required to fulfill the purposes for which it was gathered. This includes providing our Services, resolving disputes, establishing legal defenses, conducting audits, pursuing legitimate business interests, enforcing our agreements, and adhering to applicable laws.
Additionally, biometric data may be stored for a period of twenty-four hours.
In alignment with this Privacy Policy, SEYA AI SOLUTIONS, acting as a data controller, processes personal data in accordance with the following core principles: (i) ensuring compliance with legal regulations and acting in good faith, (ii) maintaining accuracy and updating data when necessary, (iii) processing data for clear, specific, and lawful purposes, (iv) limiting data processing to what is necessary for the intended purpose while adhering to the principle of data minimization, and (v) storing data only for the duration specified by relevant laws or as required to fulfill the purpose for which it was collected.
Your personal data will be processed through automated or manual methods for the purposes outlined below, in compliance with applicable laws and in accordance with Articles 5 and 6 of the PDP Law. Processing will take place where it is explicitly permitted by law, necessary for the establishment, execution, or performance of a contract, or required to serve the legitimate interests of SEYA AI SOLUTIONS, provided that such processing does not infringe upon your fundamental rights and freedoms.
Personal data is processed to ensure compliance with legal requirements and facilitate the fulfillment of company, product, and service-related obligations. Identity information is used to carry out activities in accordance with relevant legislation and uphold commitments associated with company operations. Contact information is processed to manage and maintain communication activities, oversee and audit business operations, provide after-sales support for goods and services, facilitate the sales process, ensure proper storage and archiving of records, execute contractual agreements, enhance information security measures, conduct ethical and audit-related activities, and ensure the effective execution and monitoring of business functions.
Personal data is processed to ensure business continuity, provide information to authorized entities, and oversee business operations while supporting after-sales services. Customer transaction data is used to manage sales, enhance customer satisfaction, execute agreements, and comply with legal requirements. Visual and audio records are processed for contractual purposes, secure storage, archiving, and marketing analysis. Additionally, marketing data is used to conduct advertising, promotional, and campaign activities to improve engagement and outreach. These processes help maintain security, efficiency, and compliance while enhancing customer experience, ensuring seamless service delivery, and optimizing business strategies through data-driven insights and targeted marketing efforts.
In line with this statement, your personal data is processed for the purposes outlined above, in accordance with the general conditions specified.
Legal Basis for Processing: Identity information, contact details, visual and audio records, and customer transaction data are processed when necessary to establish a contractual relationship with you or when directly linked to our obligation to fulfill contractual commitments. Additionally, data processing is required to establish, exercise, or protect your legal rights.
Process Security: The processing of your personal data is explicitly mandated by law and is necessary to fulfill our legal obligations.
Marketing Data: Processing occurs based on your explicit consent.
The purposes for processing personal data may be updated as required by our company policies and legal obligations. Specifically, personal data is processed to create user accounts for service recipients and application users, tailor our services, gain insights into user preferences, and enhance the overall user experience. Additionally, it is used to inform users about new products, services, and applications, as well as to provide relevant updates on advertisements and promotions. These processes aim to improve service quality, optimize user engagement, and ensure a personalized and seamless experience for our users.
Facilitating digital subscriptions and in-app purchase processes for service recipients, may managing auto-renewable subscriptions to grant users access to content, services, or premium features, and ensuring information security. Processing activities in compliance with legal requirements, fulfilling obligations set by relevant authorities, and managing financial and accounting transactions. Conducting communication-related activities, overseeing contractual processes, and implementing strategic planning initiatives. Handling user requests and complaints efficiently while ensuring compliance with applicable regulations. Additionally, managing interactions with third-party websites and applications as part of service operations and integration efforts.
SEYA AI SOLUTIONS applications may include links to external websites that are beyond SEYA AI SOLUTIONS' knowledge and control. These third-party websites may operate under different terms and conditions than those established by SEYA AI SOLUTIONS. As a result, SEYA AI SOLUTIONS is not responsible for how these sites collect, use, or disclose information. Similarly, SEYA AI SOLUTIONS holds no liability for any external sites linking to SEYA AI SOLUTIONS applications. We collect information lawfully and transparently, with your awareness and consent, informing you of the purpose and intended use. You may decline to provide this information, though some services may become unavailable without it.
SEYA AI SOLUTIONS may periodically send push notifications through its mobile applications to inform you about service updates, feature enhancements, or relevant alerts. You have the option to manage or disable these notifications at any time via your device settings. Your personal data will be retained for the period specified by applicable laws or until the purpose of processing is fulfilled. If required by legal regulations or based on your explicit consent, SEYA AI SOLUTIONS may continue storing your data beyond its initial purpose. Once the retention period expires or the processing purpose is no longer valid, your data will be deleted, destroyed, or anonymized.
SEYA AI SOLUTIONS stores personal data in compliance with applicable laws for the duration specified by relevant regulations or as long as necessary for processing purposes. The company is committed to implementing all essential technical and administrative safeguards to maintain the confidentiality, integrity, and security of personal data. To prevent unauthorized access, unlawful processing, disclosure, modification, or destruction, SEYA AI SOLUTIONS takes necessary precautions and exercises due diligence. In line with this commitment, the company enforces specific technical and administrative measures to ensure the protection of the personal data it processes.
To ensure the protection of its information technology infrastructure, SEYA AI SOLUTIONS employs a range of technical and administrative security measures.
An up-to-date anti-virus software is installed on all company servers and computers, providing continuous protection against cyber threats. The firewalls in data centers and disaster recovery locations are regularly updated and oversee all internet connections to protect against unauthorized access, malware, and similar security risks.
Employee user authorizations are strictly regulated, ensuring that access is granted based on job requirements. Any changes in role or responsibilities result in an immediate update of system permissions.
To safeguard against security threats, an Information Security Threat and Event Management system is in place, continuously monitoring servers and firewalls. Any detected threat generates an alert, enabling a swift response from responsible personnel.
Additionally, logging mechanisms are implemented to securely record all transactions related to sensitive data.
Remote access to confidential data requires two-factor authentication, adding an additional layer of security against unauthorized logins.
Regular employee training sessions are conducted to enhance awareness of information security risks, aiming to minimize human-related vulnerabilities.
Could take other additional security and safety steps.
When sensitive personal data needs to be shared via email, it is securely transmitted through encrypted corporate email accounts or Registered Email (REM) to maintain data confidentiality.
In the event that SEYA AI SOLUTIONS' applications or systems experience a security breach despite the implementation of strict security measures, leading to unauthorized access or compromise of personal data, SEYA AI SOLUTIONS will promptly notify affected users. If necessary, the incident will also be reported to the relevant data protection authority, and immediate steps will be taken to address the breach and enhance security protocols.
Physical security measures ensure that paper-based personal data is securely stored in locked cabinets, with access restricted to authorized personnel. Precautions such as fire, theft, flood, and electrical surge protection are implemented to safeguard sensitive data storage environments.
Data is regularly backed up, using both cloud infrastructure backup solutions and internal backup systems in compliance with regulatory requirements and company policies.
To protect sensitive data, all employees involved in its processing must sign non-disclosure agreements, reinforcing the company’s commitment to maintaining confidentiality.
The procedures and principles to be applied for transferring of personal data are regulated in articles 8 and 9 of the PDP Law, and the personal and special categories of data of the supplier may be transferred to third parties within the country or abroad since we may use servers and cloud systems located abroad. Your personal data may be transferred abroad for the following reasons:
Additionally, SEYA AI SOLUTIONS may share your personal data with its service providers and third-party platforms, including Facebook SDK, Adjust, and Firebase Analytics, for the purposes outlined below.
Providing identity, communication, and transaction security details to authorized public institutions and organizations to ensure compliance with legal requirements, oversee legal processes, and fulfill obligations related to informing relevant authorities. Sharing identity and contact details to facilitate after-sales support services, oversee business operations, and manage customer relationship processes. Disclosing identity and contact information to third-party applications integrated with SEYA AI SOLUTIONS Apps, subject to the User’s explicit consent. Personnel-related data processing and sharing as required for operational and legal purposes.
For individuals employed by or applying to SEYA AI SOLUTIONS, we collect information that you voluntarily provide. This data is utilized for Human Resources functions, including managing employee benefits and evaluating job candidates.
You may reach out to us to update or correct your personal details, modify your communication preferences, or request a record of the information we have about you. However, any updates, modifications, or deletions will not impact data already maintained or provided with third parties under this Privacy Policy before such changes were made.
We may share your information, including personal data, with our Corporate Affiliates. A "Corporate Affiliate" refers to any entity or individual that directly or indirectly controls, is controlled by, or is under common control with SEYA AI, whether through ownership or other means. Any personal information disclosed to our Corporate Affiliates will be handled in compliance with the terms set forth in this Privacy Policy.
This Privacy Policy is governed by the laws of India, without consideration of conflict of law principles. By using our services, you agree to submit to the exclusive jurisdiction of the courts for any disputes or legal matters arising in connection with this Privacy Policy.
The laws of India shall govern this Agreement and your use of the app.
In the event of a sale, merger, or transfer of all or a significant portion of SEYA AI’s assets or services, including those of its Corporate Affiliates, we reserve the right to transfer your information to the acquiring entity. This also applies if SEYA AI discontinues its business operations or undergoes bankruptcy, reorganization, or similar legal proceedings. Any third party receiving such information will be required to comply with the terms set forth in this Privacy Policy.
By accessing SEYA AI app/website or services or reaching out to us directly, you acknowledge and agree to the terms outlined in this Privacy Policy. If you do not agree with its terms, please refrain from using our website, mobile application or services. Your continued use of our platform, direct interaction with us, or ongoing engagement after any updates to this Privacy Policy provided such updates do not materially impact the use or disclosure of your personal information will be considered as your acceptance of those changes.
We have revised our Privacy Policy to ensure full transparency regarding the data collected when you visit our site and how it is utilized. By using our application, creating an account, or making a purchase, you acknowledge and consent to the terms outlined in this Privacy Policy.
This Privacy Policy applies exclusively to our Services. Our platform may include links to external websites that are neither operated nor controlled by SEYA AI. We do not assume responsibility for the content, accuracy, or opinions expressed on these third-party sites, nor do we actively review or monitor them for completeness or correctness. Once you navigate away from our Services via an external link, our Privacy Policy no longer applies. Your interactions on third-party websites, including those linked from our platform, are governed by their respective terms and policies. These websites may also use cookies or other tracking technologies to collect your information.
This application may feature advertisements and links to external websites operated by third parties. SEYA AI does not guarantee the accuracy, relevance, or reliability of the information presented in these advertisements or on the linked sites and holds no responsibility for their content, conduct, or the products and services they offer.
Advertising enables SEYA AI and many of the digital services you use to remain free of charge. We strive to ensure that ads displayed are safe, unobtrusive, and relevant. However, the presence of third-party ads and links does not imply SEYA AI’s endorsement or recommendation of the advertised goods, services, or websites. SEYA AI assumes no liability for the content of advertisements, any claims made, or the quality and reliability of the advertised products or services.
These cookies gather data over time regarding your online activity across the app and other digital platforms to deliver advertisements that are more relevant and effective for you, a practice known as interest-based advertising. They also help prevent the repetitive display of the same advertisement and ensure ads are correctly presented for advertisers. Without these cookies, advertisers would struggle to reach their intended audience, track ad impressions, or measure user engagement, such as the number of times an ad was shown and how many clicks it received.
SEYA AI utilizes cookies to recognize which sections of our website you have visited. Cookies are small data files stored on your computer or mobile device by your web browser. They help improve the performance and functionality of our app, though they are not essential for its use. However, disabling cookies may limit certain features, such as video playback or automatic login, requiring you to enter your credentials each time you access the app. Most browsers allow you to disable cookies, but doing so may impact website functionality. We do not store any Personally Identifiable Information in cookies.
Regardless of your location, you can configure your browser settings to block cookies and similar tracking technologies. However, doing so may restrict essential cookies, potentially causing our website to malfunction and limiting your access to certain features and services. Additionally, blocking cookies may result in the loss of stored information, such as login credentials and site preferences. Each browser offers different options for managing cookies. Disabling a specific cookie or category does not automatically remove it from your browser, you will need to delete it manually through your browser settings. For further details, refer to your browser’s help menu.
Our services are not intended for individuals under the age of 13, and we do not knowingly collect personally identifiable information from children under this age. If you are a parent or guardian and become aware that your child has shared personal data with us, please contact us immediately. Should we discover that we have unintentionally gathered personal data from a child under 13 without verified parental consent, we will take prompt action to delete the information from our servers.
Our platform may feature, integrate API, or grant access to third-party content, including data, information, applications, and other products or services. Additionally, we may provide links directing users to external websites or services ("Third-Party Services").
SEYA AI integrates OpenAI’s GPT API to power its application; however, we have no direct affiliation with OpenAI. Our use of their official API is solely for enhancing our app’s functionality. Additionally, SEYA AI is not connected to any government or political organization. The information provided within SEYA AI is intended for informational purposes only and should not be regarded as official or authoritative.
You understand, acknowledge, agree and accept that SEYA AI is not liable for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright adherence, legality, appropriateness, quality, or any other related aspects. SEYA AI disclaims any responsibility or liability to you or any other individual or entity regarding Third-Party Services.
The inclusion of Third-Party Services and related links is provided purely for your convenience. You access and use them at your own risk and are subject to the terms and conditions set forth by the respective third parties.
We may update our services and policies, which may require us to modify this Privacy Policy to ensure it aligns with our current practices. Unless mandated by law, we will notify you of any changes (for example, through our service) and provide an opportunity for you to review the updates before they take effect. If you continue to use the service after the updates, you will be deemed to accept the revised Privacy Policy. If you do not agree with the updated terms, you may choose to delete your account.
Local Storage, also referred to as DOM storage, offers web applications the ability to store client-side data using specific methods and protocols. It enables persistent data storage, similar to cookies, but with significantly greater capacity and without storing information in the HTTP request header.
If you are located in the European Economic Area (EEA), we may collect and use your information. This section of our Privacy Policy outlines how and why your data is collected and how we protect it from misuse or unauthorized replication.
The General Data Protection Regulation (GDPR) is a comprehensive data privacy law established across the European Union (EU) to regulate how companies handle and protect the personal data of EU residents, enhancing their control over their data.
GDPR applies to all businesses operating internationally, not just those based in the EU. Given the global nature of our operations and the importance of safeguarding our customers' data, we have adopted GDPR standards as the baseline for all our operations worldwide.
Personal data refers to any information that can identify a person either directly or indirectly. GDPR covers a wide range of data that can be used on its own or in combination with other data to identify someone. Examples include names, email addresses, financial details, political opinions, genetic information, biometric data, IP addresses, physical addresses, sexual orientation, and ethnic background.
The key principles of data protection under GDPR include:
GDPR introduces new requirements for companies to ensure the protection of personal data, with more stringent enforcement and higher penalties for non-compliance. It also aligns with our belief that protecting user privacy is essential, and we have already implemented strong security measures and privacy practices that exceed the minimum requirements of GDPR.
We are committed to upholding our customers' rights under GDPR. SEYA AI stores and processes personal data exclusively with vetted vendors that comply with data protection agreements. We retain conversation and personal data for up to 6 years, or until an account is deleted, at which point we ensure the data is disposed of according to our Terms of Service and Privacy Policy.
We are mindful that if you engage with EU customers, you must provide them access to, update, retrieve, or remove their personal data. SEYA AI offers self-service features, enabling users to manage their data. Our support team is available to assist with any questions regarding the API or data rights.
The California Consumer Privacy Act (CCPA) requires us to disclose the types of personal data we collect, the sources from which we collect it, and the third parties we share it with, as outlined above.
Under CCPA, California residents have the following rights:
We do not sell the personal data of our users.
If you wish to exercise these rights, please contact us, and we will respond within one month.
CalOPPA also requires us to disclose the types of personal information we collect and share, the sources of that data, and the third parties with whom we share it.
CalOPPA grants users the following rights:
We do not sell the personal data of our users.
SEYA AI is a Chat bot powered by OpenAI’s ChatGPT API. The responses it generates are based on artificial intelligence and machine learning algorithms. Therefore, the answers should not be regarded as professional advice or expert guidance. While we strive for accuracy and helpfulness, we do not guarantee the completeness or reliability of the information provided.
We disclaim any responsibility for damages or losses that may arise from the use of information provided by SEYA AI. Users are advised to use their discretion and judgment when relying on the provided information.
For more information about these rights, please contact us at support@seyaai.com.
Don't hesitate to contact us if you have any questions.
Via Email: support@seyaai.com
Updated at 2025-02-21